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Tennis

BUYER FAQ's
   
What is the fastest way to receive Buyer Packet?
   

How are tickets ordered?

   

How are orders filled and given priority?

    How do I know my order was received?
   

Can tickets be paid for with a credit card?

   

How are choices of Club Suites, Boxes, or Front Row filled out?

 

Are tickets mailed and how?

    What if a mistake in an order?
   

How are ONLY Saturday Final ticket orders filled?

   

What if additional tickets are wanted after original order is faxed?

   

When is an order filled?

   

What direction is what in the stadium?

   

Where are the different Sections (Numbered as boxes)?

    What is the shadier section of the stadium?
   

How are the seating numbers arranged in a box?

    What is Front Row?
    What if the wrong packet is received?
    Yes, we list your rental properties in Desert Concierge Web site,
please contact us.
 
 
 
 
  BUYER FAQ's Answers
   
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Q.  What is the fastest way to receive Buyer Packet?
A.
 
By selecting e-mail; packets are first e-mailed, second faxed, and lastly mailed.
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Q.  How are tickets ordered?
A.
  A Buyer Packet is required to order tickets; the process slows if an e-mail is sent requesting tickets, Click Here and Fill Out Form...this is the only way to order tickets.
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Q.  How are orders filled and given priority?
A.
 Time and date of a faxed order form with contract establishes the priority of your request. If no signature and credit card number, No priority...NO order.
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Q.  How do I know my order was received?
A.
 Set your fax machine to give you a sent report.
     E-mail notification is usually sent ASAP.

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Q.  Can tickets be paid for with a credit card?
A.
 NO...Tickets can ONLY be paid for by mailed Check, Cash, Cashiers Check or Money Order at time of Confirmation and Invoice.
     Credit Cards ONLY GUARANTEE PAYMENT.

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Q.  Are tickets mailed and how?
A.
 Tickets are mailed by Priority Mail - Delivery Confirmation until Wed start of Tournament. If Fed Ex or other preferred shipper, Prepaid Shipping Form MUST BE enclosed with Cashiers Check or Money Order payment. Tickets mailed upon receipt of payment. (If personal check is sent, tickets mailed when check clears.)
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Q.  What if a mistake in an order?
A.
 If an any error on original order, it must be re-faxed within 48 hours with corrections. ' REVISED' MUST BE WRITTEN ON TOP.
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Q.  How are your choices for Club Suites, Boxes, or Front Row filled?
A.
 First CIRCLE one type of seating for the first preference,
     from the 3 choices.

     Second CIRCLE one type of seating you will accept,
     if your first choice is not available.

     Third CIRCLE one type of seating you will accept,
     if your second choice is not available.

     CIRCLE NONE in a row, if that seating is not at all acceptable.
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Q.  How are ONLY Saturday Final ticket orders filled?
A.
 Priority is given to orders with tickets ordered for other sessions
     in addition to Saturday.

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Q. What if additional tickets are wanted after original order is faxed?
A.
 A second order needs to be faxed with "Order #2" at the top. It will receive it's priority at that time.
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Q.  When is an order filled?
A.
 When the tickets are actually in hand; depends on when they are sent out.
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Q.  What direction is what in the stadium?
A.
 The ends of the court (base line) are North and South,
     Center court is East and West. See Stadioum Layout Click Here.
     

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Q.  What is the shadier section of the stadium?
A.
 CLICK HERE The sun Rises in the East...Sets in the West.
     The West side is the shadier side in the afternoon.
     Front rows are rarely shady.
     Seats up front receive little shade Rows A - D.
     Seats in Rows L-P have more shade.
     Order of shade SW-W-NW-S-SE-N-NE-E.     

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Q.  Where are the different Sections (Numbered as boxes)
     see the STADIUM LAYOUT.
A.
 North 162 - 172
     North East 173 -183
     East 184-188 (188/101 Adjacent) 101-106
     Southeast 107-117
     South 118-27
     Southwest 128-139
     West 140-150
     NorthWest 151-161

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Q.  How are the seating numbers arranged in a box?
     What is Front Row?
A.
 A Box is a TIER consisting of two (2) rows and 8 seats;
     Seats Aisle 1 - 2 - 3 - 4 = Row 1
     Seats Aisle 5 - 6 - 7 - 8 = Row 2
    
FRONT ROW is a TIER consisting of two (2) rows;
     Seats Aisle 1 - 2 - 3 - 4 = Row 1
     Seats Aisle 5 - 6 - 7 - 8 = Row 2

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Q.  What if the wrong packet is received?
A.
 If wrong packet, please click here to notify?
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SELLER FAQ's
    Are Sessions 1, 2, and 3 Brokered or Donated?
    What if the wrong packet is received?
    What forms are sent with tickets?
    How should tickets be mailed?
    What is the fastest way to receive next years packet?
    Yes, we list your rental properties in Desert Concierge Web site,
please contact us.
 
 
  SELLER FAQ's Answers
   
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Q.  Are Sessions 1, 2, and 3 Brokered or Donated?
A.
 Sellers Please remember Sessions 1, 2, and 3 not brokered or donated; check ticket parameters. If accidently sent, please pick them up at Comfort Suites after tourmanment starts.
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Q.  What if the wrong packet ss received?
A.
 If wrong packet, please click here to notify?
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Q.  What forms are sent with tickets?
A.
 As soon as tickets are received, mail Back the original 2 sheets;
Original Agreement and Ticket Commitment Form with tickets.
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Q.  How should tickets be mailed?
A.
 Any way except regular mail; Priority mail is fine.
If a signature preferred; someone is available to sign at all times?
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Q.  What is the fastest way to receive a Seller Packet?
A.
  By selecting e-mail; packets are first e-mailed, second faxed, and lastly mailed.
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